Jumping to Conclusions

•The brain is programmed for “one-shot learning,” aka jumping to conclusions.

•It’s a protection mechanism to keep us safe in situations where there is uncertainty.

Variables in a First Impression

•Image•

Face and hair•

Style•

Body language• Voice•Tone•Volume•Speed•Coherence•

What you say•You need to garner their interest•

Misc.Notes•Promptness, confidence, eye contact, politeness, handshake, smile, etc.